Our Services
Mystery Shopping Services
What is Mystery Shopping?
Mystery shopping involves trained shoppers acting as customers to assess service, compliance, and product knowledge. It’s a critical tool for industries like retail, hospitality, banking, and more, ensuring staff deliver on brand promises while identifying training or operational gaps.
Our Mystery Shopping programs provide quantifiable and in-depth customer data to help businesses assess and enhance service quality, staff performance, and customer experience. Whether you're evaluating your own operations or monitoring competitors, our comprehensive solutions deliver actionable insights.
We conduct coordinated programs that involve in-person visits to our clients' customer-facing facilities and sites, alongside interactions via phone, email, and online channels. Our hand-picked Mystery Shoppers are deployed to assess frontline service. We serve all industry sectors worldwide.
Our Mystery Shoppers are thoroughly trained in each client's unique standards, guidelines, language, and service culture. Their role is to provide genuine insights into the customer experience, assess how service quality is delivered and maintained, evaluate compliance with regulations, and gather specific details about products or promotions.As Mystery Shoppers, their identities and objectives are kept confidential from any establishment or staff, and our teams are expertly trained to maintain their "mystery" at all times!
Mystery Shopping provides measurable, actionable insights to improve service quality, ensure compliance, and enhance customer satisfaction. Contact us today to see how we can elevate your business operations!
Quality Control Tasks
We focus on ensuring that products, services, or processes meet established standards and requirements. Common descriptions of such tasks include:
Product Inspection:
Examine finished products for defects, irregularities, or inconsistencies in design, functionality, or quality.
Process Monitoring:
Observe and document production processes to ensure adherence to guidelines and identify deviations or inefficiencies.
Testing and Verification:
Perform tests on materials, components, or products to confirm they meet technical specifications or performance criteria.
Compliance Checks:
Review processes, products, and documentation to ensure compliance with regulatory, industry, or company standards.
Data Collection and Analysis:
Gather data during production or testing and analyze results to identify trends, anomalies, or areas for improvement.
Calibration and Maintenance:
Ensure tools, equipment, and instruments used in production or testing are properly calibrated and maintained for accuracy.
Reporting Issues:
Document and report non-conformance issues, defects, or failures to relevant stakeholders for corrective action.
Team Collaboration:
Work with production teams, engineers, and management to implement quality improvement initiatives.
Continuous Improvement:
Suggest and implement process improvements to enhance overall quality and efficiency.
Training and Education:
Provide training to staff on quality standards, procedures, and best practices.
Each task emphasizes maintaining high standards, identifying errors, and driving improvements to deliver exceptional results.
Retail Audits
We have been conducting both covert and overt audits since our inception, accumulating a wealth of knowledge and experience over the years.
We design programs tailored to meet our clients' specific needs, whether it's assessing a testing centre and its staff during an exam, or assessing health and safety in public houses, measuring queue times, ensuring POS compliance and marketing displays, or cross-referencing online orders with in-store product availability.
We leverage the latest technological advancements to deliver real-time data and information (backed by supporting evidence), enabling our clients to quickly address any instances of non-compliance or declining standards.
Our Auditors are highly skilled in bringing professionalism, impartiality, and meticulous attention to detail to every assignment—key qualities that ensure the delivery of a trusted program that fosters continuous improvement.
Field Agent
A security field agent is a professional responsible for overseeing the protection of individuals, assets, or organizations in various field settings, often outside a traditional office or control room environment. Their work is typically focused on identifying, preventing, and responding to security threats in real-time. Here's an overview of what their role involves:
1. Surveillance & Monitoring
- Observation: Security field agents are often tasked with monitoring environments to detect potential security breaches. This could involve physical surveillance of people, locations, or assets to identify suspicious activity.
- Use of Technology: They may use advanced tools such as cameras, drones, or GPS systems to monitor activities remotely or in real-time.
2. Threat Assessment
- Identifying Risks: They evaluate potential threats to people, places, or information. This could include assessing vulnerabilities in security protocols or looking for signs of criminal or
Close Protection & Secure Transportation
Discreet. Reliable. Professional.
At LC Investigation Company, your safety and confidentiality come first. Our Protection & Secure Transportation service is tailored for individuals and organizations who require dependable, low-profile personal security and asset transport.
Whether you’re attending a high-stakes meeting, transporting sensitive materials, or require personal protection during legal proceedings, our experienced agents ensure you get there safely, securely, and on time.
Our Services Include:
Executive Protection
Discreet close protection for VIPs, executives, and at-risk individuals.
Secure Transport Vehicles
Unmarked, GPS-monitored vehicles driven by trained professionals.
Confidential Asset Transport
Safe and secure delivery of evidence, legal documents, or valuables.
Court & Event Escorts
Low-visibility protection for public appearances, hearings, and high-risk engagements.
Advance Risk Assessments
Every trip is backed by careful route planning and threat evaluation.
24/7 Availability
On-demand protection and transportation—day or night.
Why LC Investigation Company?
Professionally licensed and insured team
Customized security plans for every client
Local and interstate secure transport
Total discretion and confidentiality
Your protection is our priority.
Need secure transportation or personal protection? Contact Us today for a confidential consultation.
Coordination & Facilitation
Local Insight. Seamless Execution.
At LC Investigation Company, we go beyond investigations by offering Coordination & Facilitation services to support your operations on the ground. Whether you're working on legal matters, media projects, business intelligence, or humanitarian efforts, we connect you with a trusted network of experienced local professionals—often referred to as “fixers.”
These fixers are your eyes, ears, and hands in the field, providing real-time support and ensuring every detail is handled with precision and discretion.
What We Offer:
Local Human Resources & Fixers
Access a vetted network of skilled local professionals with deep knowledge of regional dynamics, laws, and logistics.
Project Coordination
From start to finish, we help streamline operations, organize meetings, and maintain timelines.
Logistical Support
We assist with transportation, accommodations, equipment, permits, and secure communication.
Cultural & Legal Navigation
Our fixers help you navigate local customs, language barriers, and regulatory frameworks.
Crisis Response & On-the-Ground Intelligence
Quick, informed decisions powered by real-time situational awareness and local connections.
We make complex environments manageable.
Let LC Investigation Company be your bridge to efficient, reliable, and secure project execution. Contact Us today to discuss how we can support your mission.
Contact Us
LC Investigation Limited
Unit 29 Highcroft Industrial Estate,
Enterprise Road, Horndean, Waterlooville, Hampshire, PO8 0BT
info@lcinvestigation.com
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