Last Updated: 15/07/2025

At LC Investigation LTD, we are committed to protecting the privacy and confidentiality of our clients, website visitors, and all individuals whose personal data we collect and process. This Privacy Policy outlines how we collect, use, store, and protect your information, and your rights under the law.

1. Who We Are

LC Investigation LTD is a professional investigations and mystery shopping company based in the UK, providing discreet and confidential services to businesses and individuals.

If you have any questions about this policy, please contact:

LC Investigation LTD

Unit 29 High croft Industrial Estate,Enterprise Road, Horndean, Waterlooville, Hampshire, PO8 0BT

info@lcinvestigation.com
 

2. Information We Collect

We may collect and process the following types of personal data:

Contact Information: Name, phone number, email address, postal address.

Business Information: Company name, employee details, customer interaction data (for mystery shopping).

Case-Related Information: Details relevant to private investigations (e.g., dates, relationships, circumstances).

Website Usage Data: IP address, browser type, pages visited, and cookies (see section 7).

3. How We Use Your Information

We use your personal data for the following purposes:

To deliver investigative and mystery shopping services.

To respond to your inquiries or requests.

To maintain records and case documentation.

To improve our website and services.

To comply with legal and regulatory obligations.

We do not sell or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data under the following legal bases:

Contractual obligation – when you request or contract our services.

Legitimate interest – for internal administration, fraud prevention, and business operations.

Legal obligation – to comply with applicable laws and regulations.

Consent – where you have explicitly provided consent (e.g., newsletter sign-up).

5. How We Protect Your Data

We take data security seriously. Your information is stored securely using encrypted systems, and access is restricted to authorized personnel only. We implement industry-standard measures to protect against unauthorized access, disclosure, or misuse.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purpose it was collected for, including legal, regulatory, tax, or reporting requirements. Typically, investigation-related data is stored securely for up to 6 years, unless otherwise required.

7. Cookies and Website Analytics

We use cookies to enhance your browsing experience and gather anonymous data about how visitors use our website.

You can choose to disable cookies through your browser settings. For more details, please refer to our [Cookie Policy].

8. Your Rights

Under the UK GDPR, you have the right to:

Access your personal data

Request correction of incorrect or outdated data

Request erasure of your data (“right to be forgotten”)

Object to or restrict processing

Withdraw consent at any time

File a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at info@lcinvestigation.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

10. Contact Us

If you have questions about this policy or how we handle your data, contact:

LC Investigation LTD
Email: info@lcinvestigation.com